Comfort, dignity and compassionate support
Palliative &
End-of-Life Care
Our palliative approach centres on quality of life, personal choices and compassionate support, working with the person, family and treating professionals.
24/7
Support and comfort
Personal
Care preferences
Together
Family included
Respect
Culture and choices
- Overview
- Our approach
- What matters
- How it works
- Enquire
Comfort with dignity
Care guided by the person’s needs and wishes.
Our palliative approach
Quality of life, personal choice and compassionate care.
Palliative care supports people living with serious or life-limiting illness and can begin well before the final stage of life.
The approach may include physical comfort as well as emotional, social, cultural and spiritual support, coordinated with relevant health professionals.
A whole-person approach
Care that supports comfort, choice and connection.
Our care approach
Comfort-focused support
Care is coordinated with treating clinicians and relevant professionals to respond to individual comfort needs.
Our care approach
Peaceful surroundings
A comfortable room, familiar belongings and space for family can help create privacy and calm.
Our care approach
Flexible daily support
Food, drinks and personal care are approached gently and adjusted according to needs, preferences and clinical advice.
Our care approach
Emotional and family care
Families are supported with clear communication and opportunities to remain present and involved.
Care around the person
Clinical guidance, personal wishes, culture and family relationships all inform the approach to support.
What matters most
Care around the person, not only the illness.
Changing health needs
Support is reviewed as needs change, with the person’s treating team involved where appropriate.
Comfort and quality of life
Daily care aims to support comfort, dignity and the best possible quality of life.
Family connection
Families can be involved in discussions and daily support according to the person’s preferences.
Cultural and spiritual wishes
Personal beliefs, traditions, relationships and choices are important parts of care planning.
Planning palliative support
Clear conversations. Coordinated, personal care.
Start with what matters
We listen to the person’s wishes, current needs, family priorities and existing clinical support.
Review care needs
The care team considers whether needs can be supported and what information is required from treating professionals.
Coordinate the plan
Roles, preferences and communication are clarified so support remains consistent and understood.
Keep reviewing together
Care can be adjusted as needs change, with ongoing communication between the person, family and relevant professionals.
Everyday comfort
Quiet moments, familiar people and choice in each day.
Family time
Favourite music
Quiet spaces
Personal routines
Respectfully supported
Care aligned with personal wishes
Our palliative care promise
Compassion is shown through listening, respect and thoughtful presence.
Talk about palliative care
A thoughtful conversation can make the next step clearer.
- Current care needs
- Treating team details
- Personal wishes and priorities